Overall from what I gathered, a great facility manned by great staff. The ease of use of the service is managed well, with the app allowing access without any fuss. Storage is never going to be cheap but at least your stuff will be easily accessible and the staff are always trying to help not hinder. I was served by James and had a rather interesting situation however he solved any issues I had and made my decision to use gostore extremely easy.
14:15 20 Mar 21
First and foremost I'd like to give praise to the staff, namely Karen Bruce.She is a true asset to GoStore and is an absolute star!Nothing was too much for her and she explained all the intricacies so clearly it was impossible to misunderstand. She was friendly from start to finish and really helped me out! Thank you Karen!Secondly, GoStore is one of the (if not THE) best storage places I looked at in York. Secure, clean and dry! No damp boxes anywhere which I have had trouble with at 2 other storage places.Overall an excellent place to store your bits, would definitely recommend purely based on the customer service alone.
17:58 18 Mar 21
Excellent and friendly service from the team at GoStore York - very happy with everything, and I am sure they will look after my goods well.
15:15 11 Mar 21
Very straight forward process to register and get access to a storage unit. Karen was excellent with advice and helping to decide what unit would be best. Very friendly team and the storage facility is very clean and feels safe and welcoming.
09:46 07 Mar 21
Go Store have been brilliant. The charity I run, Breast Friends York, is small and we usually squeeze our equipment into our volunteers homes but when it was clear that the pandemic was going to stop our activities and hold us captive in our homes we needed to swiftly get some storage sorted. The team at go store really are a family and have gone the extra mile to assist us giving us value for money and supporting our charity. Dealing with all of this during lockdown hasn't been a problem. We have always felt safe and the system they gave in place means that their building is Covid safe. It's a pleasure doing business with Go Store.
18:48 04 Mar 21
Ordering a selection of boxes is so easy. Great value, great quality and great customer service! Thank you Karen & Co.
07:54 26 Feb 21
I Messaged them on the page to ensure packing items were in stock, 2 minutes after my order I received a phone call saying my items were ready to collect, they even carried them to the car for me. Perfect thank you soooo much :)
12:48 25 Feb 21
Excellent service. We were contacted immediately after looking on the website and talked through the service on offer. We were met at the storage unit and dealt with by a lovely lady called Karen and the gentleman we spoke to on the phone. They helped us with the procedure and their customer service was excellent. We would not hesitate to recommend.
19:02 18 Feb 21
Clean and tidy. Efficient booking in process and access via an app
14:29 13 Feb 21
Great service and friendly staff. Easy online booking system and access.
19:07 05 Feb 21
Thank you very much to Jamie and your team. We are thankful you were flexible and able to accommodate our needs. The units are very clean and easy to access, with trollies that were breeze to move around. Instructions for the remote access via the app to the building and lift were excellent and we never incurred any problems. Will definitely use you again.
Rowan Wytchwood Wright
10:49 05 Feb 21
Cannot thank the staff at go store enough, my experience with them was so pleasant, all the staff were helpful and friendly and they managed to get me my ideal storage solution. They are a must use for storage
11:57 04 Feb 21
Very prompt quick and collect, greeted and order handed over immediately on arrival.
14:47 02 Feb 21
Great service and extremely clean and smart facility... Thanks guys
18:53 24 Jan 21
Went out of the way to help me last minute, great service, much appreciated!
19:45 22 Jan 21
Fantastic customer service... Seamless placed the order and they delivered... The team even looked to save me money with my requirements in regards to the amount that I was storing they wanted to ensure that storage was of correct size. They stated that should I not require the 150 sq ft then they had plenty options to accommodate should I need to reduce my sqft. However I needed it all and more and again they accommodated this with minimum fuss.Again I can not say enough with the customer service they tailored the costs to price math others in the city ..My decision to put my furniture into storage was a very last minute, however my enquiry was personal answered by a phone call within minutes of me placing it ... This I can say was not mirrored by their rivals within the City. Fantastic service from Jamie, Craig and Karen .... Bravo ..... suburb.... Amazing value for money. Will recommend you all I meet
14:20 22 Jan 21
Easy to set up and moved in within 20 minutes excellent.
04:26 01 Jan 21
We were looking for longterm storage and had contacted Go Store and numerous competitors for quotes.Go Store immediately stood out as we received a call from Karen to advise us on the size of unit we would likely require and in fact saved us money by suggesting we would need a smaller unit than originally thought.Despite the lockdown happening the process of taking on the Unit was seamless and the smart phone access app is ingenious and allowed us to fill our Unit at our own rate.I cannot praise Karen or Jamie highly enough as they have been so welcoming and helpful through the process and it is hard to think how our experience with the company could have been improved. No hesitation whatsoever in wholeheartedly recommending them to everyone.
Oswa1d Gaming Chris Ling
09:06 27 Dec 20
17:18 22 Dec 20
08:54 22 Dec 20
ther are awesome clean friendly always looking to help you secruity is good too the staff always welcoming
12:49 20 Dec 20
Go Store saved our bacon. I wanted storage for my belongings that was safe and with their security system I knew it was more than safe. It may cost a bit more but it's worth the extra pennies as it all includes insurance and high tech security. Sure we can't go in at 2am but it just means being organised. The staff are great and so helpful and friendly. I honestly couldn't ask for better people to look after my belongings.
12:11 20 Dec 20
Very friendly and efficient staff and service. Easy to use and access as well as being clean and with social distancing measures in place.
17:49 19 Dec 20
Great experience with Go Store - the units are very spacious and the whole building is kept pristine. Entry and access to units can all be controlled via an app which works really well and perfect for these times as there is no need to touch anything.Jamie, Karen and the team were a pleasure to deal with and went above and beyond to help us find the units we needed at the best price. Really friendly and exceptional service.
17:36 19 Dec 20
This is a really great storage facility. It has a good selection of store room sizes and it is spotlessly clean. Jamie and Karen and the rest of the team are always smiling, welcoming and helpful.Sue Mosley
17:21 19 Dec 20
14:39 19 Dec 20
Absolute pleasure to recommend GoStore! After a very stressful move the Go Store team couldn’t have been more welcoming and helpful. So reassuring to know our things are safe inside their immaculate units. Excellent service & modern facility. Would recommend.
15:12 13 Dec 20
Very efficient, friendly staff. Clean and easy to use. I strongly recommend.
20:35 12 Dec 20
can't fault, friendly and helpful. would definitely recommend. Easy access to self storage within reach in monks Cross area.Enough parking space outside plus designated loading areas for customers.Very friendly & helpful staff, just ASK Jamie his great man 😀Impressed with how effective and secure Smart storage app works. Customers can control their access remotely! wide aisles space for social distances and measures are taken by management! Keep up the good work 👍
21:13 11 Dec 20
I can not recommend Go Store Self Storage York enough. Last minute we were unsure if our move date from London to York would change and we would be stuck with no where to store all our belongings. Calling Rory with 24 hours notice, he was reassuring, helpful, knowledgeable and went above and beyond. Just what you need in a stressful time. I felt valued as a customer and couldn’t believe how good value for money the service was. Best customer service I have had in years! Grace Excellent service, friendly people and secure, clean storage that’s easy to access. Would highly recommend.
11:08 10 Dec 20
Excellent staff, and excellent service. They work with you to accommodate the right size storage for the items you have. You get a top quality storage room and security, knowing your items are fully secure.Was blessed to have met the owner and manager of the place as they saved me a few quid from a 100 I thought my storage would be to a 75 sq ft which fit snuggly based on the size of the van I delivered the goods in.If you need a good storage solution, the buck stops with this business!
22:43 09 Dec 20
I’ve had an absolutely brilliant experience with Go Store York. From initial enquiry to checking out, Jamie and Karen couldn’t have been more helpful, friendly and accommodating. The unit itself was immaculately clean, and easy to access. I had my belongings in storage for 5 months and didn’t have to worry once. Should I ever be in a position where I need to use storage again, I wouldn’t think twice to return. A fantastic service run by a fab team. Thank you for making my experience as stress-free as possible!
19:13 08 Dec 20
18:31 08 Dec 20
Clean, bright, efficient with friendly and helpful folk when you need it. Convenient location too. Use them.
12:29 24 Nov 20
Great storage units, very professional and very modern with security done through an app on your phone. Would highly recommend it!
13:18 19 Nov 20
Jamie and Karen and team at Go Store were fantastic in dealing with my enquiry and needs. Although I didn’t need to use the facility in the end I would not hesitate to go to them if and when I do. From the moment I spoke with them they lifted a weight off my shoulders. We were relocating and had no permanent base yet, faced lots of uncertainty and stress and Karen and Jamie lightened the load with their outstanding customer service, flexibility, advice and communication. I felt completely confident that that approach would have been the same when we arrived. It makes an enormous difference to get this sort of reception. Thank you so much Jamie, Karen and team.
17:07 17 Nov 20
Superb facility, staff very friendly and a pleasure to deal with. Would definitely recommend.
08:28 10 Nov 20
11:12 07 Nov 20
Really pleased with the service provided by Go store. Jamie was very friendly and professional, everything went smoothly and it was nice not to have to worry about my belongings whilst planning a move. Would definitely recommend.
08:39 02 Nov 20
We have purchased 20+ cardboard boxes very recently, they are all double layers and very sturdy perfect for a house move! In the store you can see the boxes altrady build up so you can have an idea of the sizes.The price it is one of the lowest in York (NOV 2020) and the quality if top notch!We will be back for some more as 20+ boxes are not enough!Highly recommended !!
11:35 28 Oct 20
First class service with extremely helpful, friendly and professional support and advice every step of the way. From my first phone call all the the staff went out of their way to assist me not only with my initial storage requirements but also with suggestions for the best and most economic solution for my changing storage requirements. The new purpose built facilities are both clean, efficient and very user freindly and the level of security without undue impedance to easy access to the storage lockers provides peace of mind.
14:32 27 Oct 20
Go Store has been really great to deal with - helpful staff, great facilities, lovely clean units, and the use of the van was a dream too. A total doddle.
07:21 18 Oct 20
Very friendly and professional. The storage facility is modern, clean and you feel like your belongings are in safe hands.
10:08 16 Oct 20
Excellent, flexible storage facility. Very clean, easy to access and use, helpful professional team. Positive experience all round, would highly recommend.
16:32 15 Oct 20
I had a great experience with Go Store Self Storage and Jamie personally! The unit was very spacious, no manual locks just click a button in the app on your phone (I loved that app and never seen it in any other storage before). They even accepted shipment and put it in a safe place because I couldn’t come at the time of delivery. Highly recommend, Jamie is brilliant, very friendly and always willing to help with anything! If ever need a storage unit again, you will be the first I will go to! Thank you very much for a great service! Great storage facility. The building is always very well maintained and clean. The staff are extremely friendly and helpful. Security at the facility is very good and access to the premises is by mobile entry which works well. Having use of the van to move things has also been extremely useful. Thanks Jamie and everyone else at Go Store! Clean, efficient, friendly and organised 😀 WOW! Got my storage unit yesterday, absolutely fantastic! The staff were so welcoming, friendly and beyond helpfull. The unit was already for me when i arrived, clean and tidy. Plus the free van hire was superb. The van was clean, pretty much brand new and had more than enough space for a house move. All the paper work was easy to complete and i can honestly say the staff were the most friendliest people. Definitely worth 5 stars and i will be recomending! Thankyou for making me feel so welcome! Absolutely fantastic customer service and facilities. I would highly recommend and great prices to! Jamie has been a great help and when I visit my storage unit everyone is super friendly and always there to help. I recently searched online for storage in and around York. I was contacted the following day with a courtesy call from Jamie in the office. He has a very honest and genuine manner and I signed up for a medium sized unit. A week later I used the recommended “man with a van” to move my bits and bobs. The units are clean, easily accessible and in a prime location at Monks Cross. The whole process is very straight forward with no hidden extras and everything you need can be bought on site. (Boxes, locks etc) Karen, Jamie and the rest of the team are super friendly and very helpful. I’ve been very impressed so far and having checked my unit today, I was pleased to say everything is dry, safe and well looked after.